While not all call center jobs are created equal, you will need to have these talents no matter where you work.

Do you have the gift of speech? Would you rather pick up the phone and talk to someone instead of scrolling through chats? Did Verizon's Unlimited Dual Phone Plan speak to you on a spiritual level?

Perfect! Companies need energetic extroverts like you to work in their call centers. Talk to customers about their problems, answer their questions, and earn good money doing it.

Now, let's answer some of your questions.

What is a call center?

Almost every major company has a BPO call center, either on-site or around the world. Most companies use call centers to support the products or services they sell over the phone (and sometimes via chat or email). And they need people like you manning the phones to help customers.

What is the difference between call center jobs and telemarketing jobs?

Call center jobs are sometimes also called telemarketing jobs. In reality, telemarketers are a subset of call center agents who specialize in handling sales. Depending on your skills and interests, you may or may not be attracted to telemarketing.

How many years of experience do I need to be a call center agent?

Don't worry, you don't need years of experience to land a flexible call center position. Many call center representatives have a high school diploma and higher education is usually not required. Even with minimal work experience and no college education, you could be the perfect call center agent!

This work is about other types of skills that do not necessarily require a degree to develop. The top five call center skills you need are discussed in depth below. So instead of endlessly searching for "hire jobs near me with no experience" - boring !, think about looking for a job at a call center.

What call center job skills do I need to be successful?

So what makes a good call center agent? This job is all about people skills, honey. Throw in some solid computer skills and you're on the right track.

To be a successful call center representative, you will need these five skills to provide excellent customer service. And when putting together your call center skills resume, be sure to highlight the following types of talents if you have them!

Outgoing and energetic personality

Call centers are not places to shrink violets! These companies need friendly, outgoing and positive people in their call centers. If you're not a fan of dealing with the public or helping others, this job is probably not the right fit for you.

Simply having the right attitude can make the difference between a bad customer service call and a call that leaves customers smiling. That's hard to do, day after day, if people aren't your thing.

This is the kind of job where you can put your communication skills to work and make someone's day. Your cheerful disposition can directly affect your employer's customer satisfaction in a positive way. And you're making a real difference to the callers you're helping, simply by being their enthusiastic and friendly self!

What can I expect from a call center job?

What is it really like to work in a call center? Your job description and daily tasks will differ by company, but there are some commonalities you can expect.